FAQs

SHIPPING

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location.
However, it usually takes only 7-14 business days upon receiving the tracking number for shipping to USA address and 10-21 business days upon receiving the tracking number for other countries.

WHAT'S THE SHIPPING COST?
Shipping cost is FREE for US addresses and there are NO HIDDEN FEES!

DO YOU CHARGE SALES TAX ?
We never charge any sales tax.

HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you used when placing your orders.
You can use the USPS website to track your package.
Please note that the tracking information will be displayed 2-5 days upon receiving the email.

WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.
Please note that tracking information can be displayed after your order started being shipped.

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to babybathseat.com@gmail.com and provide us your correct address. We will check whether we can change it for you or not.
If your order was shipped out, we regret to inform you that we are unable to make any changes or send you an additional packet without a fee.

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that mark your packet as a "returned to sender": Your shipping address is incorrect/insufficient or you were absent at the time the packet was attempted to be delivered. 
In cases that your shipping address is incorrect, we are unable to take any responsibility since we shipped it out to the address you provided us with.


PAYMENTS

HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
HOW TO PLACE AN ORDER?
First of all, visit our store at: https://babybathseat.com
Choose products that you love, then click "Buy It Now" and "Check out".
Then fill in your information and pay.
That's it! Very easy :)
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email babybathseat.com@gmail.com within 24 hours upon placing your order.


RETURNS & CANCELLATION

WHAT IS YOUR RETURN POLICY ? 
You can return your order in the original packaging for a full refund within 30 days after delivery, as noted below:

To initiate a return, contact our customer service at babybathseat.com@gmail.com
The refund will be for the full value of the returned items, unless noted otherwise. 
Shipping & return shipping and handling fees will not be refunded. 
Credit for returned items will be applied to the payment method that was used to make the purchase. 
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact our customer service at babybathseat.com@gmail.com to initiate the return. 
In these cases, you may be compensated for the return shipping.

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

In case the item you received is defective, you must contact us within 30 days from which the package was received and let us know about it.
We always try to bring the best quality product to customers.
However, there are many factors that affect negatively to the quality, especially the shipping factor, that can make our products defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to babybathseat.com@gmail.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. 
There are 3 options that we can offer you as a solution: we will send you a replacement, or you can return our product to get a full refund or you can keep the product and we will refund you 50% of the purchase price. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your tracking number to find out it's status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to babybathseat.com@gmail.com and provide your shipping address once again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement.
If not, a wrong address was filled in while making the order, therefore the packet could not be delivered. In this situation, we will need you pay some extra fees for sending you a replacement. And this is would be your only option at this point..

 IF I CHANGED MY MIND, CAN I CANCEL MY ORDER ?
We can only cancel orders that have not been shipped yet but please note that once you placed your order our system automatically creates a shipping label so shipping charges are non refundable.

You may send a cancellation request to babybathseat.com@gmail.com no longer than 24 hours upon placing your order.